Old Catton Parish Council has adopted a formal procedure for complaints. 

If you wish to make a complaint regarding the Council, its services or facilities you can contact the Clerk by either visiting the office, by telephone, post or email.

How long the process will take:

  • Initial acknowledgement of complaint within 48 hours confirming how the complaint will be dealt with
  • A decision from the Clerk or Council within 20 days.


  Clerk of the Council, The Parish Council Office, The Pavilion, Recreation Ground, Church Street, Old Catton NR6 7DS

  (01603) 423880

  Emergencies Only -
  (01603) 483976

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Opening Hours

The Parish Council office is open from:

10.00 - 14.00hrs Monday to Friday

Catton Park
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